Return Policy


We are dedicated to providing you with a seamless and satisfactory shopping experience, which is why we give you 30 days to return your products after delivery.

It usually takes us 72 hours to analyze your returned order after receiving it. Your exchange order will be processed and shipped to you within 15 business days. We will also send you an email of confirmation acknowledging the successful completion of your return order. If you’re eligible for a return, note that we process refunds using the original payment method. The processing time to refund depends on the payment method you used. You will get a refund in between 10 to 45 days.

The customer is only eligible for the return in the following scenarios, if our product has some defects.

If you receive a defective or damaged product from us, please Contact Us within 2 working days.

Customized products are not entitled to return, refund, or exchange in any case.

Please be aware that customers would be responsible for paying the shipping costs for returning purchased item(s) to us.

Return Sale Policy

Thank you for considering our products available in our sales collection. We offer you our best product in sales.

It is crucial to know that we do not accept return requests for items purchased from our sale collection. However, we have extended the time for our exchange and store credit policy to 15 days to make your purchases more flexible.

In case of dissatisfaction with your sales products, or imperfect measurements, as you expected, you can initiate an exchange request online within 15 days from the date of delivery.

You can exchange your standard-size orders with a different size or an alternative product. You can return made-to-order or other customized items only for alteration. We have a dedicated sales team who's always ready to entertain your return request or any other queries to make your shopping experience simple and easy. Thank you for showing interest in our clearance items.

Custom Orders

How do we strive to find a resolution to your complaint?

It becomes quite challenging at times to handle custom tote bags and requires constant attention to come up with a resolution. Returns are possible for several reasons, and this is how we handle them:

Design & Quality Solution: We send you real product images before sending you the customized tote bags. You can check your customized product before we dispatch your order. This enables you to examine these areas and eliminates the discrepancies that may occur in the design, materials, and stitching.

Sizing Solution: Our Customer Service representative will ask for your body measurements in detail when you place your customized order. Kindly consult our sizing guide to get the precise measurements.

Refund: We don’t accept exchanges and returns for your custom orders because your personalized order is created just for you. We cannot sell it to anyone else because it has been altered according to your size and preferences.

Contact Information

For any questions or concerns regarding our Return and Refund Policy, feel free to contact our customer service team at

Policy Amendments

Non Woven Totes reserves the right to revise this policy at any time. All changes will be posted on our site and will take effect immediately.